Privacy Policy
Glasgow’s Concert Halls is part of Culture & Sport Glasgow; the organisation responsible for delivering cultural and sports services in the City of Glasgow. This privacy policy explains how we use any personal information we collect about you when you provide us with your personal information.
What information do we collect about you?
We collect information about you when you register with us or make a booking. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.
How will we use the information about you?
Glasgow’s Concert Halls will use personal information which you supply to us in a number of ways, for example:
- To process your order e.g. post tickets to you, issue duplicate tickets, process exchanges or refunds
- For transactional purposes e.g. notify you of a change to or cancellation of a concert, speed future bookings
- To contact you about other products and services we think may be of interest to you – if you have opted in to receive such information
- For statistical analysis
If you attend concerts promoted by one of our partner organisations (RSNO, BBC SSO, SCO, Scottish Ensemble, Children’s Classic Concerts, NYOS, NYCOS) your data may be shared with them, however you marketing preferences will still be respected.
We may use your information collected from the website to personalise your repeat visits to our website.
Marketing
Occasionally, we would like to send you information about future events, similar to ones you have previously booked, which may be of interest to you. We will only do so if you agree for your information to be used in this way; you may opt out at a later date.
If you no longer wish to be contacted for marketing purposes, please contact us.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us.We may make a small charge for this service.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
For further information visit www.aboutcookies.org or www.allaboutcookies.org
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.
Use of Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated on 31 March 2010.
How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you:
- By phone on 0141 353 8000
- or write to us at:
Marketing and Data Officer,
The Glasgow Royal Concert Hall,
2 Sauchiehall Street,
Glasgow, G2 3NY
Culture and Sport Glasgow is registered in Scotland No SC313851 with its registered office at 20 Trongate, Glasgow G1 5ES. Culture and Sport Glasgow is a company limited by guarantee and is registered as a charity (No SCO37844) with the Office of the Scottish Charity Regulator.
Culture and Sport Glasgow (Trading) CIC is registered in Scotland No SC313850 with its registered office at 20 Trongate, Glasgow G1 5ES
