Last updated:
12/05/2015

Conditions of Use

Terms and Conditions

  • Tickets cannot be exchanged or refunded unless an event is cancelled or significantly altered. Where the original booking was made with a credit/debit card, the amount will be refunded to the card. If the payment was made by cash, cheque or any other method the refund will be sent to you as a cheque. We will not issue cash refunds.
  • Management reserve the right to refuse a sale, or to refuse entry after a sale at their discretion.
  • Gift vouchers are valid for 24 months. The expiry date is printed on the ticket and from that date cannot be accepted for payment. The date of expiry cannot be amended. Gift vouchers are treated as cash and cannot be replaced should they become lost.
  •  If postage is purchased tickets will be posted the next working day and should arrive within 7-10 working days. It is the responsibility of the buyer to notify the box office before the event if tickets have not arrived in order for us to issue duplicate tickets. Please note the posting of tickets to sporting events or unreserved events may be delayed until nearer the event time, the buyer will be informed of this at time of purchase.
  • We cannot issue refunds or exchanges after an event has passed due to non attendance.
  • In the event a show is cancelled or significantly altered, patrons will be issued with a refund of the ticket face value only. Fees charged in addition to the ticket face value cannot be refunded, and are to cover the cost of processing both the sale and refund transactions, along with all of the associated costs.
  • Management reserve the right to refuse to process exchanges and advance bookings on the evening of a performance. This is to ensure the performance and patrons are not delayed. .
  • A charge of 50p per ticket will be made to reprint any ticket for a reserved seating event. Tickets for events where the seating is unreserved, or standing events cannot be reprinted under any circumstances. Reprints are at the discretion of management.
  • If exchanges are allowed a fee of £1 per ticket will be applicable.
  • Patrons should supply the credit/debit card used to book when collecting tickets at the box office. We reserve the right to refuse ticket collections to patrons who cannot provide reasonable identification.
  • When purchasing/collecting a discounted ticket, patrons must provide adequate proof of concession.
  • Where a special offer applies such as a time or stock limited special offer/promotion, this cannot be applied in retrospect to an existing booking.
  • Only one discount/concession applicable per ticket.
  • Our online booking service displays information on selected seating if a special feature is applicable to that seat. This includes wheelchair and companion positions, and seats which have a restricted view. Purchase of such tickets online indicates acceptance of such features.
  • Management reserve the right to cancel bookings which are reasonably believed to have been booked under fraudulent circumstances.